1300 654 230
Login

Our Position on Financial Abuse

At Jingle, we believe that credit should never come at the cost of a person’s safety, autonomy, or dignity.

Our Position on Financial Abuse

At Jingle, we believe that credit should never come at the cost of a person's safety, autonomy or dignity. We recognise that financial abuse can be a form of domestic and family violence and may affect a customer's financial circumstances and decision-making. Where concerns are disclosed or identified, we aim to treat customers with sensitivity, respect and fairness throughout the lending process.

Our obligations

Under the National Consumer Credit Protection Act (NCCP Act), we assess whether a loan is suitable based on a customer's financial circumstances, requirements and objectives, and their ability to meet repayments without substantial hardship.

Jingle acknowledges that some customers may experience financial abuse, coercive control or other vulnerabilities that affect their financial situation. Where these circumstances are disclosed to us, we will consider them as part of our assessment and support processes.

Our obligations

Our commitment

At Jingle, we are committed to:

  • Providing a respectful and confidential environment for customers who disclose financial abuse, domestic violence or other vulnerabilities.
  • Promoting awareness of customer vulnerability risks within our organisation.
  • Supporting customers experiencing financial difficulty through our hardship processes where appropriate.
  • Continuing to develop our approach to vulnerability and customer support in line with industry guidance and best practice.

Our promise

Jingle is committed to continually reviewing and improving our systems, policies and customer support processes to promote fair and responsible lending outcomes.

We recognise that customer needs and industry expectations evolve over time, and we will continue to consider opportunities to strengthen our approach to supporting customers experiencing vulnerability or financial difficulty.

We welcome feedback from our customers, employees and stakeholders as part of our ongoing commitment to providing a fair, respectful and customer-focused experience.

For enquiries or feedback: compliance@jingle.com.au

You're in good company

Hear from our customers who have been helped by Jingle

The latest finance and money inspo

Learn more

Need help?

Call us on 1300 654 230

Important Information
This website provides general information only and does not take into account your personal circumstances. All loans are subject to eligibility criteria, responsible lending checks, and credit assessment under the National Consumer Credit Protection Act 2009. Approval is not guaranteed. If approved, we’ll give you full loan details, including fees, charges, and repayment amounts, before you decide.

WARNING - Do you really need 
a loan today?*

It can be expensive to borrow small amounts of money and borrowing may not solve your money problems.

Check your options before you borrow:

  1. For information about other options for managing bills and debts, ring 1800 007 007 from anywhere in Australia to talk to a free and independent financial counsellor
  2. Talk to your electricity, gas, phone or water provider to see if you can work out a payment plan
  3. If you are on government benefits, ask if you can receive an advance from Centrelink or phone 13 17 94

The Government's MoneySmart website shows you how small amount loans work and suggests other options that may help you.

* This statement is an Australian Government requirement under the National Consumer Credit Protection Act 2009.