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Financial Abuse and Hardship Support

How we will support anyone experiencing economic or financial abuse and has a loan with Jingle Loans.

Financial Abuse and Hardship Support

At Jingle, we are committed to showing up for people who need us most with compassion, responsibility, and a commitment to doing things differently.

If there is a Jingle Loan in your name and you are experiencing financial hardship due to financial or economic abuse, coercive control, or circumstances that relate to a current or past family, carer, or partner relationship or your living situation, we are here to help.

Signs of financial abuse

The Australian Government Attorney General’s Department provides information in a variety of languages spoken in Australia that explains what financial abuse and coercive control can look like.

These resources include case studies and examples to help you understand the signs.

Understanding coercive control and economic and financial abuse (ag.gov.au)

Helpful services and resources

How Jingle can help

If you suspect you are experiencing economic or financial abuse, we may be able to:

  • Pause or adjust your repayments through our hardship team
  • Work with you confidentially to manage your situation
  • Provide referrals to specialist support services
  • Maintain your privacy and autonomy at all times — we will never speak to anyone else about a loan that is in your name, share information about your financial circumstances, or share personal information, including contact information. (See our Privacy and Credit Policy)

How to get in touch

All communication will be handled confidentially to protect your privacy, safety and well-being.

How to get in touch
Important Information

This website provides general information only and does not take into account your personal circumstances. All loans are subject to eligibility criteria, responsible lending checks, and credit assessment under the National Consumer Credit Protection Act 2009. Approval is not guaranteed. If approved, we’ll give you full loan details, including fees, charges, and repayment amounts, before you decide.

WARNING - Do you really need 
a loan today?*

It can be expensive to borrow small amounts of money and borrowing may not solve your money problems.

Check your options before you borrow:

  1. For information about other options for managing bills and debts, ring 1800 007 007 from anywhere in Australia to talk to a free and independent financial counsellor
  2. Talk to your electricity, gas, phone or water provider to see if you can work out a payment plan
  3. If you are on government benefits, ask if you can receive an advance from Centrelink or phone 13 17 94

The Government's MoneySmart website shows you how small amount loans work and suggests other options that may help you.

* This statement is an Australian Government requirement under the National Consumer Credit Protection Act 2009.